Privacy policy

In A Pinch Property Maintenance (ABN 30 977 537 595) ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and store it, and the choices you have. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Information we collect

We only collect the information we need to respond to you and do the work you ask for. This may include:

• your name, email address and phone number
• the address of the property where work is needed
• details and photos of the job you describe to us
• before, during and after photos of the work we carry out at your property
• your suburb and seasonal reminder preferences, if you join our reminder list
• quote, job and payment records, such as invoices and payment confirmations
• anything else you choose to tell us when you call, email or message us

We do not ask for sensitive information, such as health information, and we do not store credit or debit card numbers.

How we collect it

• Directly from you, when you call, email, message us on social media or speak with us on site.
• Contact form. Messages sent through our website contact form are delivered to our inbox by FormSubmit (formsubmit.co), a third-party form service.
• Seasonal reminder sign-up. Sign-ups are also delivered to our inbox through FormSubmit.
• Quote requests. Our online quote form is provided by ServiceM8, the job management software we use to quote, schedule and invoice work.
• Website visits. Our website is hosted by Wix. Like most websites, the hosting service may automatically collect technical information such as your IP address, browser type and the pages you visit, and may use cookies to run and secure the site.

How we use your information

• to respond to your enquiry and prepare a quote
• to schedule, carry out and follow up on work at your property
• to coordinate licensed trades from our network when your job needs them, sharing only the details they need to do the work
• to send invoices and receipts through our accounting software, Xero, and keep the business records we are required to keep
• to send seasonal maintenance reminders, if you have signed up for them
• to keep our website working and secure

We do not sell, rent or trade your personal information.

Seasonal reminder emails

If you join our reminder list, we will email you a few times a year about seasonal maintenance. You can unsubscribe at any time by replying to any reminder email or contacting us using the details below.

Photos of our work

We take photos of the work we carry out, before, during and after the job. We may use these photos on our website, our Google Business Profile, social media (such as Instagram and Facebook) and other marketing materials to show the quality of our work.

• We will not publish your name or your full street address with these photos. We may mention the suburb where the work was done.
• We take reasonable care to leave out people, house numbers, number plates and personal belongings that could identify you.
• If you would prefer that photos of your property are not used, just let us know before, during or after the job by email or phone. We will not use them, and we will remove any we have already published on our website, Google Business Profile and social media accounts.

Who we share it with

We only share your information when it is needed to provide our services or required by law, including with:

• licensed tradespeople we engage for your job, such as plumbers, electricians, tilers or roofers
• the service providers we use to run our business, including our website host (Wix), form service (FormSubmit), job management software (ServiceM8), accounting software (Xero), email provider and accountant
• government agencies or others where the law requires or allows it

Some of these providers may store data on servers outside Australia. We use reputable providers and take reasonable steps to make sure your information is handled securely.

How we store and protect it

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Access is limited to the people who need it to run the business. We keep information only as long as we need it for the purposes above or as required by law, such as tax record-keeping, and then securely delete or de-identify it.

Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Contact us using the details below and we will respond within a reasonable time, usually within 30 days.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

In A Pinch Property Maintenance
PO Box 788, Macclesfield SA 5153
Email: admin@inapinch.com.au
Phone: 0423 967 557

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.